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| 1) |
I have just placed an order, can you tell me when it will be delivered? |
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| 2) |
I have not received my order yet? |
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| 3) |
I have not received any emails from you? |
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| 4) |
I have a fault with a pushchair/car seat? |
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| 5) |
How do I return something? |
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| 6) |
An item was missing from my delivery! |
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| 7) |
I want my order sent to a different address? |
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| 1) |
Most FREE deliveries turn up within 5 working days, HOWEVER you need to allow up to 3 working weeks for delivery, this timescale comes from Royal Mail. |
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We offer a FIRST CLASS delivery option for urgent orders. First Class deliveries are usually delivered within 2-3 working days. |
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If you did not select the FIRST CLASS option you need to allow up to 3 weeks for delivery. |
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FOR PUSHCHAIR/CAR SEAT ORDERS ~ most popular items are in stock, if something is out of stock you will be contacted with expected delivery timeframe. |
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FOR NON PUSHCHAIR/CAR SEAT ORDERS ~ please do not email asking when you can expect your delivery, you must allow up to 3 working weeks, most FREE orders delivered within 1 working week. FIRST CLASS orders are PRIORITISED and should be delivered within 2-3 working days. |
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Obviously if you have not received your order after the "Royal Mail 3 Weeks" please contact us immediately. |
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| 2) |
Again please allow 3 weeks for FREE deliveries. If there are any further delays, you will be notified via email. When your order is dispatched you will be sent an email. Obviously we use the email address when you placed your order, so please take care when entering it. |
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FIRST CLASS deliveries with 2-3 working days, if an item is out of stock you will be notified again via email. |
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| 3) |
Please check your spam filters. |
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| 4) |
Faults procedure is explained in full here... |
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| 5) |
Returns procedure is here... |
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| 6) |
We do not hold back an entire order if one line is out of stock. The missing item will follow within the 3 week delivery timeframe unless there is an extending delay from the supplier in which case you will be notified. |
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| 7) |
UNFORTUNATELY due to some recent fraudulent activities on our website we are no longer able to send any orders to other addresses other than the address where your card is registered. Our card processing technology verifies that your card details correctly match your invoice address so unfortunately there is no way around this policy. |
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